Basics of Health Care Performance Improvement: A Lean Six Sigma Approach

This is a good read. Will help any organization improve their performance. I would recommend this book to others to read.

I received the book I ordered. I expected a book in decent shape as I have had no issues in the past. I opened this book and the entire first chapter basically fell out. Disappointing considering the books are to be checked.

Fast shipping nice price good product.

Great product.

Brilliant book so well explained!

This textbook is wonderfully written and a good addition to the previous text by Dr. Donald Lighter. I find this text perfect for someone new to the world of health care quality. His more advanced text would be perfect to read after this book. I would like to see Dr. Lighter come out with a workbook with answers to complement his three textbooks. Dr. Lighter is one of our frontline leaders in the health care quality movement.